Frequently Asked Questions
Everything you need to know about your next favorite cap.
How do I determine my correct hat size?
We provide a comprehensive size guide on each product page. Simply measure the circumference of your head about half an inch above your ears and match it to our sizing chart.
What is your return policy for headwear?
We accept returns within 30 days of delivery, provided the hats are unworn, have the original tags attached, and show no signs of wear or sweat marks.
How will my hat be packaged for shipping?
To prevent crushing or loss of shape, all hats are shipped in sturdy, corrugated cardboard boxes specifically designed for headwear protection.
Do you offer international shipping?
Yes, Hat Heaven ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How should I clean my Hat Heaven purchase?
We recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or submerging your hat in water to preserve the structure of the brim and crown.
Are your products authentic brand merchandise?
Absolutely. We are an authorized retailer for all brands we carry, including New Era, Mitchell & Ness, and 47 Brand, ensuring 100% authenticity.